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the international one-stop travel shop
Customer Service Queries

 

WELL TRAVELLED CLINICS LTD
TERMS AND CONDITIONS FOR ON-LINE PURCHASING

These terms and conditions apply to the contents of the e-commerce section of the website under the domain name: www.welltravelledclinics.co.uk ("the website"). By accessing the content of the on-line purchasing section of this website, you agree to be bound by the general terms and conditions of the website as a whole, as well as the terms and conditions that are specific to on-line purchasing and you accept our privacy policy.

Please read these terms carefully before using the website. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE ANY OF THE PRODUCTS OR SERVICES ON THE WEBSITE AND LEAVE IMMEDIATELY.

You agree that you shall not use the website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the website. You also agree not to compromise the security of the website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

ORDERS

We accept orders by the following means: secure on-line transaction, by telephone, by post or face to face through our travel clinics. Please do not email your card details, no responsibility can be taken for the security of your card information if details are sent to us in this way. All credit/debit card transactions are subject to security/validation checks. No orders will be accepted without a valid card payment, (or cheque payment, in the case of orders by post), in the name of the registered holder.

Secure Trading® is our on-line payment provider.

PRICES

All prices shown are in Pounds Sterling (£) and include V.A.T at 15%. We reserve the right to change our prices without notice.

SPECIFICATIONS

All specifications/descriptions of products given are accurate to the best of our ability. However, no responsibility is accepted for errors and/or omissions or slight changes in size/shape/colour made to products by the manufacturer. Products are sold as single units unless otherwise stated.

DELIVERY

Items ordered from within the United Kingdom will be delivered as soon as possible within the requested dispatch date as per your order. Items are delivered first class by Royal Mail. Please refer to delivery and returns section of website for information on delivery options.

All goods are sold subject to availability. We will endeavor to deliver your items within a maximum of 28 days. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders can be cancelled at any time and a refund will be given for the item(s).

RETURNS AND EXCHANGES

If you wish to return an item that was purchased on-line, by post or by phone because it is unsuitable, or you wish to exchange it for another product, then you need to return the item in its original packaging with a copy of the delivery note within 7 working days of receipt. We will exchange or refund the cost of the item(s) as requested. Please note that we are not responsible for the delivery costs of returning the item to us, unless the product is faulty, or we delivered the wrong item to you in error. All returned goods must be new and unused. We regret that we cannot accept the return of items that have been taken overseas but that you now want to return because they were not used on your trip.
In accordance with UK law, we cannot accept the return or exchange of any medicines or kits containing medicines or anti-malarial tablets.

Goods purchased over the counter in our clinics need to be returned to the clinic where you made the purchase. We regret that we cannot accept the return of items purchased over the counter that have been taken overseas, but that you now want to return because they were not used on your trip.

DAMAGED OR FAULTY ITEMS

If you wish to return an item because it arrived in a damaged or faulty condition, then please notify us immediately and return the item to us within 7 working days or receipt, complete with delivery note informing us of what the fault is. If we receive no such notification from you, it will be deemed that you are satisfied with your order. Damaged or faulty goods returned to us within the specified 7 day period will be refunded, including the cost of return delivery charges incurred by you.

CONTACTING US

You can contact us for any reason regarding any product that you have purchased from us between 08:30am to 4:30pm Monday to Friday, (except bank holidays) by the following means:

By Post:
Sheila Donegan
Information Coordinator
Well Travelled Clinics Limited
Liverpool School of Tropical Medicine
Pembroke Place
Liverpool
L3 5QA

By Email: tropshop@welltravelledclinics.co.uk

By Telephone: 0151 705 3223

COMPLAINTS

We aim to deal with complaints quickly and effectively. Any complaints regarding your order or its dispatch can be sent to the contact given above in the "Contacting us" section.

We aim to acknowledge complaints within 3 working days of receipt and to resolve your complaint within 15 working days.

MODIFICATION
Please refer to the terms and conditions section on the main website.

LIMITATION OF LIABILITY
Please refer to the terms and conditions section on the main website.

COPYRIGHT
Please refer to the terms and conditions section on the main website.

DISCLAIMERS AND THIRD PARTIES
Please refer to the terms and conditions section on the main website.

SEVERANCE
Please refer to the terms and conditions section on the main website.

GOVERNING LAW AND JURISDICTION
Please refer to the terms and conditions section on the main website.

DATA PROTECTION POLICY
Please refer to the terms and conditions section on the main website.


© 2013 Well Travelled Clinics
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