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Customer Service Queries
FAQ’s
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  • Are your mosquito nets impregnated?

    Our wedge net (single), compact bell net (double) and pop-up nets (single), are all impregnated with "Long Lasting Impregnation"

    A mosquito net impregnated with a contact insecticide offers extra protection against stinging/biting insects. The insects cannot sting through the net, and the insect still cannot strike home even if there are small openings in the net. The WHO (World Health Organisation) advises the use of an impregnated net when staying in malaria-infested areas in Asia, Africa, Central and South America.

    Long Lasting Impregnation (LLI) is a product of the latest impregnation technology. This was originally developed on behalf of the WHO to lengthen the effectiveness of impregnated mosquito nets. The impregnated mosquito nets which are used for such things as malaria projects remain effective longer with this method. The application of the Long Lasting technology means that the mosquito net can be washed many times without losing its effectiveness.

  • Can pregnant women use DEET repellents?

    Pregnant women or breastfeeding women can use DEET repellent up to 50% strength. Please discuss this with a travel health advisor if you have any concerns.

    Alternative non-DEET containing repellents which contain a derivative of the lemon eucalyptus plant such as "Expedition Natural" can be used on children and adults if preferred - see the manufacturer's instructions.

  • Can young children use DEET insect repellent?

    DEET repellent of no more than 50% can be used on children, but should be avoided in babies under 2 months of age. Manufacturers in the UK have applied age restrictions on the use of DEET and these must be followed.

    Particular care should be taken with children to ensure they are not able to swallow repellent, and that it does not come into contact with their eyes or mouth.

    Alternative non-DEET containing repellents which contain a derivative of the lemon eucalyptus plant such as "Expedition Natural" can be used on children and adults if preferred - see the manufacturer's instructions.

  • Do “Sonic Buzzers” stop you getting bitten?

    NO. Devices that emit a sonic tone inaudible to humans are not effective.
  • Should I use an impregnated mosquito net for children?

    You can use impregnated nets for children over two years old. We stock un-impregnated nets for babies under the age of two.
  • What is the Drive against Malaria Campaign?

    Tropicare, the makers of Careplus products, has joined the World Health Organisation's "Roll Back Malaria" Campaign. In this campaign Tropicare is supporting the Transparent World Foundation. This foundation is striving for more public awareness about malaria and local aid that works (www.driveagainstmalaria.org).

    Among other things, information is provided locally and mosquito nets and medicines are being offered to the local population, particularly in Africa. When you by a Care Plus® Mosquito Net, you are supporting these projects.

    For every Care Plus® mosquito net sold, one mosquito net is donated to the local population of Africa for the Transparent World Foundation's small-scale aid projects.

  • What sort of mosquito net is right for my needs?

    The type of net you need depends on what type of travelling you will be doing, the sorts of accommodation you will be staying in and what sort of bed you will be sleeping in.

    Wedge Net and Compact Bell Net
    The wedge net and compact bell net are designed for in-door use and need to be suspended from something (e.g. hook on ceiling), so you need to bear this in mind if you are going to be travelling around and are not sure whether or not you will have anything to hang it off. You can also use wardrobe doors and picture hooks as hanging points if you can't reach the ceiling.

    Both of these nets are already impregnated with Long Lasting DAWA Impregnation and both come with a hanging kit included.

    The wedge net is for single person use only and is small and light, ideal for travellers who need to carry as little as possible.

    The compact bell net is a double net that can be used on either a single or a double bed, it is light and fairly compact for a double net.

    Pop-up nets
    The pop-up net does not need any fixings and it is much thicker than the other nets we stock and so is suitable for indoor and also for outdoor use too. Because it is thicker these types of net can be a little hot, but they are great because they don't need any hanging points and a must if you are going to be sleeping outside at all during your trip. Pop up nets are a little bulkier to carry compared to other nets.

    Baby nets 
    The baby net is the only non-impregnated net that we stock and can therefore be used on babies from birth. It is suitable for hanging over cots and playpens. If required, the net can be impregnated as the child gets older. The baby net comes with a hanging kit included.

  • What sort of repellent should I buy?

    There are many types of repellent available on the market, but evidence shows that products containing DEET are the most effective and therefore this is what is recommended by the Liverpool School of Tropical Medicine.

    Research and extensive clinical experience suggest that DEET is a very safe product when used according to the manufacturer's instructions.

    1. Don't spray directly onto your face.
    2. Use only on exposed skin.
    3. Avoid contact with lips and eyes.
    4. Wash hands after application.
    5. Don't apply to cuts, abrasions, broken or irritated skin.
    6. Wash off the repellent with soap and water when it is no longer needed.
    7. Sunscreen containing repellent should be avoided as it may encourage excessive use of DEET.

    Repellents must be reapplied at regular intervals, especially after swimming and in hot, humid conditions.

    When using sunscreens and repellents at the same time, sunscreen should be applied first and then repellent.

    Many serious tropical diseases are spread by insects. Some examples are malaria, yellow fever, Japanese encephalitis, dengue fever, West Nile virus, and leishmaniasis. For some of the diseases such as dengue fever, avoiding bites is the only way to prevent them as there is no vaccination or chemoprophylaxis against this disease.

  • Is it true that taking Vitamin B tablets and eating
    lots of garlic will help stop me getting bitten?

    NO. There is no scientific evidence that taking vitamin B tablets or eating marmite or garlic makes humans less attractive to mosquitoes.
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