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Customer Service Queries


  • The travel accessories/supplies you need to take with you on your trip depend on a number of factors including:

    • where you are going
    • how long you are travelling for
    • what you'll be doing whilst you are there
    • the type of accommodation you are going to stay in.

    Long-term travellers, and those visiting areas of poor sanitation, may be more at risk of infectious and tropical diseases and need to take more precautions than those going on shorter holidays in high quality accommodation.

    The guidance given here, will give you some ideas for the travel supplies you need to take when travelling to particular areas of the world.

    General for all areas:
    Bite avoidance:

    Insects transmit a number of different infections, including: malaria, dengue and Japanese encephalitis and there is a risk of these in many countries in Asia and Oceania, therefore insect bite avoidance is essential. All travellers, but particularly "back-packers" and those visiting family and friends should consider purchasing:

    Food and water precautions:

    Travellers' diarrhoea is a common problem and may affect up to 60%of travellers. Having sickness and diarrhoea can really ruin a holiday, so all travellers are advised to take precautions with food and water whilst abroad.

    Ensure you wash your hands before eating or handling foods. Alcohol disinfectant gel is handy whilst travelling, so that you can quickly cleanse your hands when there is no soap and water available. To ensure that you have clean water to drink wherever you are, you should also consider taking water purification products such as:

    Further information about food and water precautions - "Travellers' Diarrhoea" (pdf)

    Diarrhoea Kits:

    Travellers going off the beaten track or those with inflammatory bowel disease may also want to consider purchasing a diarrhoea kit, which we sell at our clinics. Diarrhoea kits include sachets of oral rehydration solution (ORS), a scoop to make your own ORS, Loperamide capsules and an information leaflet. We stock a diarrhoea kit with or without the antibiotic Ciprofloxacin. Drop in to see one of our nurses to get a diarrhoea kit for your trip.


    Backpackers and those travelling off the beaten track often have additional needs to those staying in high quality accommodation. Additional vaccines are often recommended .e.g. rabies vaccine and hepatitis B. You may also need to take additional kit with you to enable you to travel light and stay healthy

    We would recommend:

    • A first aid kit
    • Diarrhoea kit (with antibiotics)
    • Biosoap - useful all in one product, saves on space
    Mountains and Lakes:

    If you are travelling at high altitude during your trip you may wish to understand more about altitude related problems. 

    Further information on Acute Mountain Sickness  "Acute Mountain Sickness" (pdf)

    For those travellers, rapidly ascending to areas at altitude Acetazolomide (Diamox) is sometimes suggested. This drug aids acclimatisation. It cannot be bought over the counter at a chemist. We stock Acetazolomide in our clinics, so drop in and see one of our nurses to discuss whether it is suitable for you and your planned trip.

    If you are staying near a lake or river make sure you've got plenty of insect repellent with you as being covered in nasty midge and mosquito bites can ruin a holiday. We advise 55% DEET repellent, which is very effective against most biting insects.

    Schistosomiasis (Bilharzia):

    Is a worm (blood fluke) infection affecting humans. Transmission occurs through direct contact with infected fresh water in rivers, lakes, streams, dams and rock pools. The immature form of the blood fluke is released from fresh water snails and penetrates the skin and occasionally through the lining of the mouth. Bilharzia is present in limited areas of South America, ask one of our nurses during your consultation whether Bilharzia is a problem where you are travelling.

    There is no preventative treatment for Bilharzia, so travellers need to avoid swimming, wading and washing in infected water and drinking untreated fresh water. However, if you are exposed then seek advice about screening as this infection is easily treated.

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